A Systematic Review of Client Perceptions on Quality of Care Offered by Hospitals in Kenya
DOI:
https://doi.org/10.5281/zenodo.17100210Keywords:
quality, hospitals, client, perceptionsAbstract
The purpose of this study was to systematically review client perceptions on quality of care offered by hospitals in Kenya. A total of 7 studies published between 2017 and 2022 were included after screening 18 initial records across Cochrane Library, EBSCOhost, and Google Scholar. The review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Overall, most clients reported high satisfaction (above 70%) with prompt service, effective care, and clean facilities. However, significant impediments included costs, lack of knowledge, distance to facilities, poor communication, stockouts, lengthy waiting times, and mistreatment. Perceptions were strongly influenced by provider behavior, responsiveness, and facility conditions. Strengthening communication, counseling, and early detection services may improve client satisfaction and health outcomes.
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