Examining the Impact of Work Processes on Employee Performance at Multimedia University of Kenya

Abstract

The study aimed to address how work processes can influence the performance of employees in Multimedia University of Kenya (MMU). This research used a descriptive mixed-design methodology, which used data gathered via questionnaires and interviews on a sample of MMU’s academic and non-teaching employees. The study was supported by the Theory Z described by William Ouchi that focuses on the contribution of the powerful adaptive organizational culture (with all its processes) to the development of commitment and productivity. The analysis showed that there was a strong positive correlation between streamlined work processes and the performance of the employees. In particular, the effectiveness and transparency of the institutional work processes were identified to be positively related to the key performance indicators including punctuality of performing tasks, compliance with the quality standards, and general job satisfaction. The inefficient or bureaucratic processes were observed as the possible drawbacks to productivity, whereas simplified or lean processes helped to reduce bureaucratic resistance and give more time to employees to be involved in their key capacities. The results emphasize the fact that the allocation of the operational flow within the university is key to converting the organizational purposes into the beneficial one of individual performance. The study recommends that Multimedia University of Kenya should invest continuously in the re-engineering process and practices that will keep all the work procedures transparent, logical, and efficient. This is in response to operational excellence which is crucial to the retention of a high performing and engaged workforce.